We know that emergencies often take place at the most inconvenient times – often after hours!
If you experience one of the following issues:
(a) a burst water service or a serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to premises;
(i) a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
(j) a fault or damage that makes premises unsafe or insecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises;
(l) a serious fault in a staircase, lift or other common area of premises that unduly inconveniences a tenant in gaining access to, or using, the premises.
Source: Residential Tenancies and Rooming Accommodation Act 2008
Then it is identified as an emergency situation and the following steps should be taken:
Step 1 – Have you checked the ‘Troubleshooting Guide’? Sometimes emergencies can be prevented and easily fixed with general troubleshooting. It is important to check this guide to avoid unnecessary call outs for general maintenance. If the maintenance is not an emergency, the cost of the call out may be incurred by you as the tenants.
Step 2 – Source your emergency trades specific to your property. There will be tradespeople listed on Page 2 of the RTA 18a General Tenancy Agreement. These are specialists nominated by your landlord and once you identify as a tenant of Ray White Indooroopilly, they will be able to assist you and provide further instructions.
If you cannot locate your specific trades, these are our preferred trade contacts:
Smoke Alarms: Property Compliance Australia – 1300 552 661
Step 3 – Report the maintenance to your Property Manager via the Tenant Portal. Please ensure you provide specific details such as the issue, time of event and a photograph(s).